Impact of Knowledge Management Systems on Knowledge Intensive Business Processes
نویسندگان
چکیده
Focusing on Knowledge Intensive Business Processes, we present empirical research into how an organization's Business Process Management Maturity (BPM Maturity) and Knowledge Sharing Culture (KS Culture) can moderate the impact a Knowledge Management System has on Business Process Effectiveness. Current research in the literature has focused mainly on main effects and thus far ignored these interaction effects. We utilize Ping’s structural equation modeling technique to test the significance of the interactions and examine the moderating effects. Results show that both BPM Maturity and KS Culture have significant moderating effects and improve the explanation of Business Process Effectiveness.
منابع مشابه
The Impact of Dynamic Balanced Scorecard in Knowledge-Intensive Organizations’ Business Process Management: A New Approach Evidenced by Small and Medium-Size Enterprises in Latin America
Dynamic Balanced Scorecard (DBSC) is an effective business performance management control tool for dealing with business uncertainty, performance monitoring, evaluation and forecasting. DBSC has been proposed and utilized extensively over the years as an effective tool to manage and control the dynamics of business processes (BP) and their performance. However, there is little evidence of its a...
متن کاملKnowledge Management Systems and their Impact on Knowledge-Intensive Business Processes
As knowledge has become an important asset for most organizations, knowledge management and knowledge management systems are both the center of attention for many practitioners, business consultants, and researchers. The key issue is how to enhance firm performance by using knowledge effectively. The process level is actually where the work is accomplished and since measuring firm performance h...
متن کاملThe essence of knowledge management in the air transportation sector
With the modern development and increasing competitiveness of air transport business processes, the management of knowledge is essential most especially for air transport managers. This controls compounded phases of the organization which begins with the fabrication of organisational strategy towards value creation and improving customers` experience. This study was to explore the review on the...
متن کاملKnowledge Management Systems: A Business Value Model
In the literature on knowledge management (KM), one of the most important research questions is about the impact of knowledge management initiatives on firm performance. A review of research on business value of KM reveals that most of the work on evaluating the effectiveness of KM efforts is concentrated on studying the association between KM and firm performance. For several reasons, measurem...
متن کاملA Unique Investigation of Knowledge Transfer Practices within the Muslim Business Community in Edinburgh
The aim of this research was to understand the dynamisms relating to knowledge transfer processes and practices, which exist within a business community in Edinburgh Scotland. The methodology used within this study was a uniquedesign methodology to include 20 in-depth interviews with participants from four local organizations. The sample group consisted of males aged between 20 and 70. The samp...
متن کامل